Returns & Exchanges
30-day hassle-free policy - Your satisfaction guaranteed
✅ Our Return Promise
We stand behind every safety keychain we sell. If you're not completely satisfied with your purchase, we offer a 30-day hassle-free return policy with full refund or replacement options.
30-Day Window
Return any item within 30 days of delivery
Full Refund
Get your money back or choose replacement
Easy Process
Simple online return request system
When We Offer Returns & Exchanges
⏰ Orders Delayed
We offer full refund, resend, or return acceptance for delayed orders:
- •USA: Orders delayed more than 38 days from warehouse departure
- •International: Orders delayed more than 60 days from warehouse departure
- •Brazil: Orders delayed more than 110 days due to strict customs
📦 Order Not Received
If you haven't received your package and tracking shows issues:
- •Incorrect or insufficient address
- •Recipient unknown or refused delivery
- •Package not picked up in time
- •Uncleared customs issues
Note: A non-delivery certification from your local post office with official seal may be required for refund processing.
📋 Products Damaged
Full refund or replacement: Packages arrived badly damaged
Partial refund/replacement: Packages partially damaged (excluding minor scratches, wrinkles, or thread issues)
Important: Please apply for after-sales service within 30 days of delivery. Photos or videos of damaged items may be required.
🔄 Incorrect or Missing Products
Incorrect products: Full refund or replacement
Wrong color/size (non-functional): Partial refund
Missing parts (non-functional): Partial refund or resend missing part
Missing parts (functional impact): Product resend only
Missing accessories: Resend accessories
How to Apply for Returns
Return Process:
- 1Click “After-sales” button on your Order Details page
- 2Explain your reason for return
- 3Upload photos or videos if applicable
- 4Submit your application
- 5Wait for approval within 48 hours
What We Need:
- ✓Clear photos or videos of damaged items
- ✓Detailed description of the issue
- ✓Order number and purchase details
- ✓Proof of delivery (if applicable)
Processing Time: Our support team will approve your application within 48 hours and discuss the best solution for your situation.
Shipping Responsibility
🏢 Our Responsibility
We cover shipping when:
- • Products received are damaged
- • Wrong items were sent
- • Items are missing from your order
- • Quality issues with our products
👤 Customer Responsibility
You cover shipping when:
- • You changed your mind
- • You ordered wrong items/size
- • You provided incorrect address
- • Personal preference changes
Important Limitations
❌ Unacceptable Returns
- • “I don't like it” without valid reason
- • Products with unusual smell (normal for new items)
- • Wrong items ordered by customer
- • Incorrect shipping address provided
- • Product differences negotiated in advance
⏰ Time Limits
- • After-sales service available only before order is closed
- • Applications auto-close if no response for 7 consecutive days
- • Return products within 30 days of receiving them
- • Electronic products: 30-day service window
🌍 Geographic Limitations
Returns to our China warehouses only. International return shipping is expensive and takes 3+ months with high risk of loss or damage.
Restricted destinations: We cannot accept returns from Haiti, Kyrgyzstan, Madagascar, Bangladesh, Nepal, and other remote locations due to shipping limitations.
Need Help with Returns?
Our customer service team is here to make your return process as smooth as possible.
Business Hours: Monday - Sunday, 9 AM - 5 PM EST
Response Time: Within 48 hours for all return requests